Refund and Returns Policy

We want you to be completely satisfied with your purchase from Rachel Equip. If for any reason you are not happy with your kitchen appliance, we are here to help you with our return and refund policy. Please read the following sections carefully to understand how to initiate a return and what to expect during the process.

Return Eligibility

To be eligible for a return, items must be unused and in their original packaging. This means that the product should not show any signs of wear or damage. Additionally, all accessories, manuals, and any promotional items must be included in the return. If the item has been used or is not in its original condition, we may not be able to process your return.

How to Initiate a Return

To start the return process, please send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We recommend that you initiate your return within 30 days of receiving your order to ensure a smooth process. Once we receive your request, we will provide you with further instructions on how to proceed.

Return Shipping Costs

Customers are responsible for the return shipping costs unless otherwise agreed upon. This means that you will need to cover the cost of shipping the item back to us. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that the item arrives safely back at our facility.

Processing Time for Returns

Once we receive your returned item, we will inspect it to confirm that it meets our return eligibility criteria. This process typically takes 5-7 business days. After the inspection is complete, we will process your return. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear in your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item without delay. Remember to follow the return process outlined above to initiate your return.

Damaged Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue as quickly as possible. In most cases, we will provide a replacement or a full refund for items that arrive damaged or defective. Please include photos of the damage in your email to expedite the process.